chillybin wrote: But what I wanted to point out was that on that last comment was written "I couldn't be arsed emailing them". If you could be arsed instead of putting your pics up here and moaning that you didnt email them with the problems with your covers, then maybe things could be different for you. As a shop owner these guys are nice to deal with, their covers are very well made and we are more than happy to stock them and we know a few places around the UK are more than happy to support these guys to. Needed to be said..... cheers
Okay here we go. As a shop owner you should be aware that customer relations is reasonably important? Talking back to customers and telling them what they should have done and to stop moaning does not constitute good relations.
As a shop owner I forgive you for not knowing how social media works, though in this day and age it should be part of 'owning a shop 101' if you have internet access.
Your first post was on the 14th August saying how great you think 7tsurf are and not stating in fact that you are a shop that sells them, then 2nd post telling one of their customers what he should have done and to stop moaning makes you look like a twat. Whats more it makes the people you are trying to defend look like twats.
Perhaps you'd like to let everyone know what shop you represent and bolster your credibility slightly.
Oh and fwiw I didn't 'moan that I didn't e-mail them' I merely pointed out that I hadn't.
Anyway. I have had an e-mail from 7tsurf and a very nice e-mail at that. They have said they will send me two new covers and explained that they have changed materials and construction techniques and apologised profusely. They have not berated me for moaning.
You tread a fine line when advertising your wares on internet forums (for free) and need to be completely transparent from the start aswell as having confidence that your product is worthy.